Return & Refund Policy

At Ragas Clothing, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your product, our return and refund policy is designed to provide a fair and straightforward process.

1. Eligibility for Returns

  • Products must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Returns must be initiated within 10 days from the date of delivery.
  • Customized or personalized products are non-returnable unless they are defective or damaged upon receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized, made-to-order, or personalized items.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

3. Return Process

  • To initiate a return, contact our customer support team at admin@ragasclothing.com or +91 98435 71272 with your order details and reason for return.
  • Once approved, you will receive instructions on how to return the product to us.
  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Refund Policy

  • Refunds will be processed once the returned item has been inspected and approved.
  • Refunds will be issued to the original payment method used during purchase.
  • It may take 7 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 3 days of receipt by contacting our customer support team at admin@ragasclothing.com.
  • Provide photos of the damaged or defective item for verification.
  • We will arrange for a replacement or issue a full refund, including any applicable shipping fees.

6. Exchange Policy

  • Exchanges are only available for the same item in a different size or color, subject to stock availability.
  • To request an exchange, contact us at admin@ragasclothing.com. The process for exchanges is similar to returns.

7. Cancellations

  • Orders can only be canceled before they are shipped. To cancel an order, contact us immediately at admin@ragasclothing.com.
  • Once an order has been shipped, it cannot be canceled, but you may return it in accordance with this policy.

If you have any questions or need assistance with returns or refunds, feel free to contact our customer support team.

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